Returns and exchanges
COVID UPDATE on Returns:
Returns must be made and completed by September 15. To make a return please review the following steps.
Steps for return:
2- Include the completed order form with the items in the sealed bag which they were received (be certain to complete form with all the necessary information)
3-Return Bag with items and form at Tejas Curbside M-F 9-12
4-Call Curbside at 713. 802.4510 for team member to assist with Drop off
4-If after these hours please drop in Tejas warehouse. There is a designated YES Prep Uniform Return Box. (your order will be processed next business day)
5- You will receive a confirmation email about when your order will be ready for pick up or delivery.
6- Please note any returns after September 15 will have a 5% COVID restocking fee applied to them.
Thank you for your assistance during this time. Due to COVID and the uniform policies changing our process have to continually be evaluated and updated. Tejas is doing everything we can to keep our YES families safe, uniformed and COVID free.
*All orders made after August 20th will be considered final sale items until the new uniform program policies have been finalized and confirmed.
We cannot provide full refunds for orders that have been tried on or worn due to COVID. Returns will only be accepted once a form has been completed and the return has been approved. Approved Returns will be processed through our Curbside service offered Monday- Friday 9-12.
A COVID restocking fee of 5% may apply on returns. Please allow up to 14 days for return to appear.
Return/Exchanges and shipping
Tejas will provide free shipping of a new order if the item you received doesn’t fit and you need to reorder a different size within 45 days of purchase. This is only available for orders placed by August 31. After that time exchanges and returns will be available for shipping at the flat rate of $8.00.
For returns or exchanges please contact email@example.com. Please complete the attached return/exchange form.
Refunds for credit card transactions are credited to the original credit card. Please allow up to 14 business days for processing.
Questions? Email firstname.lastname@example.org or call 713.802.4510
Tejas offers a product quality guarantee to the original purchaser. Defective items may be returned at any time for a replacement or merchandise credit.
We appreciate your business and look forward to serving our YES Prep families.